Terms of Service

Each activity of Groundfloor 2 Ltd., Dzirnavu Street 57a, LV-1010, Riga, Latvia (hereinafter Groundfloor 2 Ltd.) referred to here is based on these General Terms and Conditions (hereinafter GTC), which are available to all customers by being deposited on the website www. groundfloor24.com are announced and recognized by it.

  1. General

1.1 Groundfloor 2 Ltd. enables commercial customers (hereinafter referred to as commercial customers) as well as consumers as end consumers (hereinafter referred to as consumers) to provide Groundfloor 2 Ltd. services via www.groundfloor24.com. to claim something.

1.2 Groundfloor 2 Ltd. offers commercial customers and consumers the opportunity to book services (for example in relation to surface measurements, area calculations and floor plans) via www.groundfloor24.com or on site at commercial customers or consumers.

  1. Use of the services of Groundfloor 2 Ltd.

2.1. Commercial customers or consumers can use the services offered via www.Groundfloor24.com by filling out the forms stored there. When filling out the form, the commercial customer or consumer is obliged to provide their identity, address, telephone number, email address, billing data and information on the property. The commercial customer or consumer assures the correctness and completeness of this data.

2.2 The commercial customer or consumer can find a list of the respective services offered and the documents and information required for this in the list on www.groundfloor24.com.

2.3 It is the responsibility of the commercial customer or consumer to ensure that all documents required to use the services are sent to Groundfloor 2 Ltd. be served. Groundfloor 2 Ltd. assumes no responsibility for the completeness of the relevant documents.

  1. Conclusion of a contract

3.1 The attached terms and conditions form the basis of every contract. These become part of the aforementioned contract. The terms and conditions of commercial customers and consumers and their inclusion in the aforementioned contract are hereby expressly rejected.

3.2 In the course of using www.groundfloor24.com, the commercial customer or consumer has the opportunity to select excellent services on www.groundfloor24.com by filling out an order contact form for an order.

3.3 After entering the name, address and other necessary information described in 2.1, the commercial customer or consumer is given the opportunity to place his binding order. The final order represents an offer to conclude a purchase contract.

3.4 Groundfloor 2 Ltd. will review the offer and accept it if necessary. Only by sending an order confirmation does Groundfloor 2 Ltd. this offer.

3.5 The contract information and contract texts on which the purchase contract concluded on www.groundfloor24.com is based will not be saved on www.groundfloor24.com after the contract has been concluded. Commercial customers and consumers are responsible for archiving the aforementioned information that can be viewed during the order via www.groundfloor24.com for purposes of evidence, bookkeeping or other purposes on a storage medium independent of www.groundfloor24.com.

3.6 Should there be a delay in the provision of the service due to behavior or a circumstance for which the commercial customer or consumer is responsible (e.g. incorrect or incomplete documents) and should this result in additional costs, the commercial customer or consumer must bear or . must this Groundfloor 2 Ltd. replace.

  1. Right of withdrawal


  1. Payment terms

5.1 The purchase of the services via www.groundfloor24.com takes place against the use of a means of payment specified on www.groundfloor24.com.

5.2 In the course of his inquiry or offer via www.groundfloor24.com, the commercial customer or consumer pays a deposit using a means of payment specified on www.groundfloor24.com. The remainder of the remuneration is due upon handover or upon completion of the service. The exact amount of the deposit depends on the respective service and is described in more detail at www.groundfloor24.com. Should Groundfloor 2 Ltd. If you do not accept the offer, the deposit will be immediately refunded to the commercial customer or consumer.

5.3 All prices on www.groundfloor24.com are non-binding and can be requested from Groundfloor 2 Ltd. at any time. be adjusted. The final invoice for the area measurement service incl. Calculation and floor plan creation (residential / commercial) is based on the total area determined (€ 990.00 flat rate up to 100m², plus 2 € / m²). This includes both the actual price of the respective services and the VAT applicable at the time the contract is concluded. The stated prices are final prices plus Shipping. We do not collect VAT and therefore do not show it. All vouchers have unlimited validity for each country, regardless of the country selected when ordering.

5.4 Invoicing / Collection

Groundfloor One Ltd. (Dzirnavu Street 57a, LV-1010, Riga, Latvia) is responsible for invoicing, collecting, booking and forwarding incoming payments for Groundfloor 2 Lt.d. Groundfloor One Ltd. also takes on the collection, ie the dunning and enforcement activities for Groundfloor 2 Ltd. Groundfloor One Ltd. sends the invoice directly to the commercial customer or consumer and collects the fees for the respective service on one invoice.

5.5 Groundfloor 2 Ltd. will use the payment method selected by the commercial customer or consumer for every purchase or use of services on www.groundfloor24.com. In addition, Groundfloor 2 Ltd. Commercial customers or consumers may pass on their address and bank details (name, address, telephone number) and other payment data (in particular credit card data) to third parties for the purpose of transaction processing for the purpose of collecting, processing, using and ensuring the processing of payment transactions, in particular to Groundfloor One Ltd .. named in 5.4.

5.6 If the collection of due payment amounts is not possible and this is due to reasons for which the commercial customer or consumer is solely responsible, the commercial customer or consumer is in default of payment without the need for a reminder. Any chargeback fees and other charges and expenses incurred as a result are to be borne by the commercial customer or consumer.

5.7 The commercial customer or consumer assures that there is sufficient funds in a bank account. Costs that arise due to non-cashing or chargeback of the direct debit are borne by the commercial customer or end user, as long as the non-cashing or chargeback is not carried out by Groundfloor 2 Ltd. was caused.

5.8 Depending on the country of issue of the credit card used for payment, conversion fees may apply.

  1. Performance processing

6.1 Groundfloor 2 Ltd. basically offers its services in all countries named on www.groundfloor24.com. Even more on request. The services are not provided directly by Groundfloor 2 Ltd. provided, rather Groundfloor 2 Ltd. the service contract to carefully selected third parties.

6.2 The dispatch of by Groundfloor 2 Ltd. (brokerage) services created (e.g. area measurements, area calculations, floor plans) are generally sent to the e-mail address provided by the commercial customer or consumer. Upon request, the delivery can be made to the specified postal address. The additional work (see delivery and payment conditions on www.groundfloor24.com) will be charged as a one-time flat rate and paid in advance (before dispatch) by the commercial customer or consumer. The commercial customer or consumer undertakes to ensure that the delivery address given by him is correct. Related transmission errors are at the expense of the commercial customer or consumer.

6.3 The legal remuneration claim from the contract for the creation of services (e.g. area measurements, area calculations and floor plans) is due upon completion of the services (e.g. area measurement, area calculations, floor plans). The services (for example the area measurement, the area calculation, the floor plans) are only handed over to the commercial customer or consumer if it is proven that he has already made the legal claim for remuneration. A cash payment upon handover of the services (e.g. the area measurement, the area calculation, the floor plans) is excluded.

6.4 Depending on the service, there are different delivery times, which are described in more detail at www.groundfloor24.com. Groundfloor 2 Ltd. reserves the right to adjust the delivery times at any time.

6.5 If activities going beyond the original offer of the commercial customer or consumer are desired, it is agreed that these are generally paid. Additional activities and generally all activities of Groundfloor 2 Ltd. are remunerated and / or offset at an hourly rate of EUR 110.00. A fee of 0.30 EUR is agreed for each additional kilometer driven. Groundfloor 2 Ltd. can offset all activities and expenses in accordance with the aforementioned remuneration with received (down) payments.

If a property is not accessible despite a prior agreement of an appointment (waiting time max. 15 minutes), the commercial customer or consumer has to pay a lump sum compensation of 110.00 EUR. Groundfloor 2 Ltd. can offset this expense allowance with received (down) payments.

6.6 If the contract for the creation of services (for example area measurements, area calculations, floor plans) is revoked by a consumer within the statutory withdrawal period, Groundfloor 2 Ltd. before, for expenses already made, which were made in the knowledge of the consumer, that Groundfloor 2 Ltd. has already started to demand replacement from the consumer with the fulfillment of the contract.

6.7 With regard to certain services, Groundfloor 2 Ltd. uses Third party to fulfill his contractual obligations. This includes, for example, the creation of surface measurements, area calculations and the creation of floor plans. In relation to commercial customers or consumers, Groundfloor 2 Ltd. Contractual partner in relation to the aforementioned services and is responsible for all contractual main and ancillary service obligations.

  1. Warranty for defects

7.1 Commercial customers and consumers are entitled to a warranty for defects in accordance with the statutory provisions.

7.2 Groundfloor 2 Ltd. draws the attention of commercial customers and consumers to the fact that a delay in the provision of services due to force majeure, strikes, technical problems, staff shortages is not to the detriment of Groundfloor 2 Ltd. goes and this is not attributable.

  1. Guarantee regarding www.groundfloor24.com

8.1 Groundfloor 2 Ltd. fundamentally undertakes to ensure the use of www.groundfloor24.com 24 hours a day, seven days a week. Access to www.groundfloor24.com may temporarily and without further notification in the event of system errors, maintenance or repair work or for reasons beyond the control of Groundfloor 2 Ltd. get abandoned.

8.2 Groundfloor 2 Ltd. guarantees neither the accuracy nor the completeness of the content made available on www.groundfloor24.com. Groundfloor 2 Ltd. is entitled to change the content presented on www.groundfloor24.com at any time and without prior notice.

8.3 The content on www.groundfloor24.com is provided “as is” with no representations, warranties or other conditions.

  1. data protection

9.1 With regard to data protection, reference is made to the data protection declaration on www.groundfloor24.com (see data protection).

9.2 A newsletter is operated via www.groundfloor24.com. Commercial customers and consumers are informed about news and changes via this. At regular intervals, Groundfloor 2 Ltd. send the provider information by email. Commercial customers and consumers can be unsubscribed from the newsletter mailing list at any time. An email to newsletter@groundfllor24.com is sufficient. All stored information is treated confidentially.

9.3 Use of data for e-mail advertising without newsletter registration and your right of objection: If we receive your e-mail address in connection with the sale of a service and you have not objected, we reserve the right to regularly send you offers for similar products or to send services such as those already purchased from our range by e-mail. You can object to this use of your e-mail address at any time by sending a message to the contact option described above or via a link provided in the advertising e-mail without incurring any costs other than the transmission costs according to the basic tariffs.

9.4 Groundfloor 2 Ltd. will delete the personal data stored for the purpose of processing the contract after the relevant period under commercial and tax law (maximum 10 years).

  1. Copyrights and trademarks

10.1 All texts, images, graphics, sound, video or other images and their arrangement on www.groundfloor24.com are protected by law (Copyright © 2021 Groundfloor 2 Ltd, Groundfloor24 Ltd., all rights reserved).

10.2 Without the express written consent of Groundfloor 2 Ltd. The content on www.groundfloor24.com may not be copied, distributed, changed or made accessible to third parties for commercial purposes. In the event of commercial use without the written permission of Groundfloor 2 Ltd. the commercial customer or consumer undertakes to pay a penalty payment under competition law to commercial customers and consumers. The penalty is based on the severity, extent and danger of the offense committed. Every violation is punished under civil and criminal law.

10.3 Some of the images reproduced on www.groundfloor24.com are subject to third-party copyrights. Commercial customers and consumers agree to respect these and not to harm them.

  1. liability

11.1 Groundfloor 2 Ltd. and third parties connected to this are not liable to commercial customers and consumers for any special, incidental, direct, indirect or consequential damage of any kind or damage of any kind arising from loss of use, data or profits, regardless of whether on the possibility such damage was pointed out that could have arisen due to or in connection with the use of www.groundfloor24.com

11.2 Groundfloor 2 Ltd. has unlimited liability insofar as the cause of the damage is due to an intentional or grossly negligent breach of duty by Groundfloor 2 Ltd. or a legal representative or vicarious agent.

11.3 Groundfloor 2 Ltd. is also liable. for the slightly negligent breach of essential obligations. These are obligations, the breach of which endangers the achievement of the purpose of the contract or the fulfillment of which enables the proper execution of the contract in the first place and on the compliance of which the provider can regularly rely. In such a case, Groundfloor 2 Ltd. is liable. but only for the foreseeable, contract-typical damage. Groundfloor 2 Ltd. however, is not liable for the slightly negligent breach of obligations other than those mentioned in the preceding sentences.

11.4 All of the limitations of liability listed in these GTC do not apply in the event of injury to life, limb or health, for a defect after assuming a guarantee for the quality of the service and for fraudulently concealed defects.

  1. Change of terms and conditions

12.1 Groundfloor 2 Ltd. reserves the right to change these terms and conditions at any time at its own discretion by publishing an updated version of the terms and conditions on www.groundfloor24.com.

12.2 All changes to these terms and conditions are considered approved if the commercial customer or consumer does not object to the change to the terms and conditions within 30 days of receiving notification.

12.3 If the commercial customer or end user continues to use www.groundfloor24.com after the 30-day period despite the changed terms and conditions, continued use is considered to be a binding agreement to the changes.

  1. Others

13.1 Nothing in these Terms of Use creates or confers rights or other advantages for third parties who are not part of the business relationship between the parties.

13.2 These terms and conditions constitute the entire agreement between Groundfloor 2 Ltd. and the commercial customer or consumer in relation to www.groundfloor24.com and take the place of all previous agreements between the parties.

  1. Governing Law and Jurisdiction

14.1 These General Terms and Conditions are subject to the law of Latvia and are interpreted according to this, to the exclusion of UN sales law and international private law. As far as a contractual agreement on the place of jurisdiction is admissible, the agreed place of jurisdiction is Riga, Latvia.

14.2 Consumers with habitual residence in Germany and abroad can, regardless of the specific choice of law, always refer to the mandatory consumer protection law of the state in which they have their habitual residence.

14.3 All changes or additions to this contract must be made in writing to be valid. This also applies to the written form requirement itself.

14.4 If individual provisions of these terms and conditions are wholly or partially ineffective, the validity of the contract and the remaining provisions shall not be affected. The ineffective or unenforceable provision shall be replaced by an effective and enforceable provision whose effects come closest to the economic objective pursued by the contracting parties with the ineffective or unenforceable provision.

14.5 The European Commission provides a platform for online dispute resolution at http://ec.europa.eu/consumers/odr/. This platform serves as a point of contact for the out-of-court settlement of disputes arising from online purchases or service contracts in which a consumer is involved.

14.6 Groundfloor 2 Ltd. hereby informs all consumers that according to the Act on Alternative Dispute Resolution in Consumer Matters (VSBG) they are neither willing nor obliged to participate in a dispute settlement procedure before a consumer arbitration board, nor is it currently participating in one.

Status: February 2021